Health 365-Online Portal 

How Health365 Is Built Differently

In light of the news reports of a recent cyber incident affecting the ManageMyHealth patient portal, we want to take this opportunity to reassure you about the patient portal that our clinic uses, called Health365.

Health365 has not suffered any data security breach. 

Health365 is designed in such a way that it does not copy or hold clinical records in order to provide the portal service.  It does not create or rely on a central repository of patient records that hackers could gain access to.

You might be familiar with some of the safeguards from your experience with the system, for example:

·         Only clinics can register patients. Patients cannot register themselves.

·         Each patient account is tied to a verified clinical record.

·         To prevent account takeover, patients cannot update their email address online—changes require verification by the clinic.


Health365 is hosted exclusively in Tier 3, ISO 27001-accredited data centres.  Server & network environments are protected by best-in-class firewalls, intrusion prevention, and endpoint protection.  All data is encrypted.  The system is also subject to 24/7 proactive threat monitoring and response arrangements.

If you have any questions, please do note hesitate to contact reception.

It’s your health. Manage it online 24/7.

This online service lets you:

  • Make appointments with your GP or nurse

  • Order repeat prescriptions

  • Track your laboratory results

  • Monitor your personal follow-up plan

Instructions for logging on:

  1. A confirmation email will be sent to your email address with your User Name and Password (please check your spam folder if you cannot find it in your inbox).

  2. Go to www.health365.co.nz

  3. Enter your User Name / Email and Password as sent to you via email

  4. Change your password to a password of your choice

  5. Read through the “Terms and Conditions” and once you accept, it will take you into the portal.

Questions

What is Health365?

Health365 is an online service provided in partnership with Queen Street Doctors. It gives you secure access to your own medical records and a wide range of other services that make it easy to manage your own healthcare. You can also be authorised to view other family members’ records on the same account (e.g. children or dependents).

What can I do with Health365?

Access all these services anytime, anywhere online from your PC, tablet, or smartphone:

  • Make appointments with your GP or nurse any time of the day or night

  • Order repeat prescriptions

  • Access the records held by your GP, including medical history, regular medications and immunisations

  • Access the consultation notes your doctor makes about your visits

  • View and track your test results

  • Get a list of scheduled events (e.g. due dates for check-ups and follow-up care).

What does it cost?

There is no cost to you for this service, it is sponsored by Queen Street Doctors.

How do I get access to Health365?

It’s easy. Just call or email our receptionists. They can sign you up and send you a confirmation email. Once you receive the email, just follow the link to the website and enter the user name and password provided.

How secure is my information through Health365?

Your security is the highest priority. Between Queen Street Doctors and you, we have absolute control over who can access your data.

None of your health information is stored by Health365. They simply provide a channel, guarded by multiple layers of encryption, which connects you with the data stored by your GP.

Your information is protected by a user name and password. You will be asked to change the initial password with your own password when you sign up.